![]() ![]() Disabling the Norton Confidential plugin will fix the issue.Īdditional Information: CTX238827 Error Messages This issue is not specific to the ShareFile service, as e-commerce websites have also reported problems relating to this plugin. Please note that the Norton Confidential plugin for Norton Antivirus can impair communications with ShareFile servers. If the issue persists, it may be necessary to re-upload the file.Īdditional Information: CTX238828 The Download Progress bar does not update Therefore, we recommend waiting a few minutes before reattempting to download the file. It may be the case that the file you are trying to download has not yet been completely uploaded. In general large files take longer to download/upload than small files. Many small files can take longer to download than one large file. Deep folder structures take longer to download/upload than simpler folder structuresĪdditional Information: CTX238825 Preparing Download screen shows -1% Note that numerous factors outside of ShareFile's control could potentially impact your overall download or upload speed. When transferring significantly large files, ShareFile recommends using a tool that can perform file transfers in the background, such as the ShareFile Migration Tool for uploads, or FTP for both uploads and downloads.Īdditional Steps and Troubleshooting: CTX238826 Slow Transfers How to Upload a File Large File - Transfer Fails ![]()
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